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Billing Support

1. How can I pay my bill?

 
Our preferred payment method are check or electronic check (Online Account Login or a Check by Phone). If a paper check is sent, please make the check out to Monmouth Telecom and mail it to:
 
  Monmouth Telecom
  10 Drs. James Parker Blvd.
  Red Bank, NJ 07701
 
or
 
  Monmouth Telecom
  P.O. Box 8656
  Red Bank, NJ 07701
 
Please include your account number on your check.
 
If this poses a problem for you, please contact our Billing Department directly at: (732) 704-1000, option #5.
 
 
2. When is my payment due?
 
Payments must be made upon receipt of the invoice to avoid assessment of a late payment charge. If a payment is not received in our office by the last business day of the billing month, a Late Payment Fee of 1.5% will be calculated on the overdue amount (including any unpaid previously billed late payment charges) per month.
 
3. Why is my first bill higher than expected?
 
Your first invoice is prorated to include the length of time between your service start date and your first bill. Monmouth Telecom also employs a “bill ahead” policy, which entails that your bill will include the fixed charges for the upcoming month. All subsequent bills will reflect your monthly service and feature charges plus any extra usage.
 
4. I just added service/features and/or changed my service plan, and my bill is higher than expected – why?
 
These actions may cause a prorated charge to appear on your statement. Additional services and feature will be prorated by the day beginning on the first day of activation until the first full monthly billing cycle. Additionally, you will be billed one month in advance for your added service or feature. All subsequent bills will reflect your monthly service and feature charges plus any extra usage.
 
5. Why am I still receiving a bill from my previous carrier?
 
When you switch your service to Monmouth Telecom, you need to make arrangements to cancel service with your existing carrier. Failure to do so will result in bills from your previous carrier and Monmouth Telecom.
 
6. Why aren’t my individual phone calls on my invoice?
 
Invoices that are sent via email do not include details. Your past three months’ detailed invoices can be viewed online by logging into your account at Account Login. If you do not yet have an online account to view your bill please contact Accounting at (732) 704-1000, option #5 to register.
 
If you wish to receive a detailed invoice in the mail, please call (732) 704-1000, option #5. Be advised that there is a $25 charge per paper bill.
 
7. How do I get a detailed bill?
 
Your past three months’ detailed invoices can be viewed securely online at Account Login. If you do not yet have an online account to view your bill at, please contact Accounting at (732) 704-1000, option #5 to register.
 
If you wish to receive a detailed invoice in the mail, please call (732) 704-1000, option #5. Be advised that there is a $25 charge per paper bill.
 
8. How do I view my bill online?
 
To view your bill securely online, go to Account Login. If you do not yet have an online account to view your bill at, please contact Accounting at (732) 704-1000, option #5 to register.
 
9.  How do I get a past invoice?
 
Your past three months’ invoices are available to be viewed securely online at Account Login. Prior month invoices can be retrieved using the drop down box on the main page. If the desired invoice is not available online and you would like to obtain a copy of the invoice, please be advised that there is a $25 charge per requested bill. To request a statement, please contact us via email at  or call (732) 704-1000 and select option #5 at the prompt.
 
10. Why don’t my invoice details exactly total my “Total Current Charges?”
 
The line item details are displayed to the nearest $0.01. Therefore, they will not exactly total to the “Total Current Charges.” “Total Current Charges” is the correct amount due to Monmouth Telecom.

Monmouth Telecom

Founded as an Internet Service Provider in NJ in 1995, Monmouth Telecom has grown to offer a complete set of innovative and economical Business VoIP Phone Services and Business Internet Services.  We were NJ's first Internet Service Provider turned Telephone Company in 2000 and in 2006 we began providing businesses with increased functionality using VoIP. Learn more about Who We Are and how Hosted PBX / Virtual PBX is changing the face of business telephone service.

Contact Us

Receive a Free Consultation
877-MONMOUTH
877-666-6688
sales@monmouth.com

Customer Service
732-704-1000
customercare@monmouth.com

Technical Support
Primary:     732-704-9000
Secondary: 732-704-1400
noc@monmouth.com

Full Contact Information

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Locations

Headquarters

10 Drs James Parker Blvd
Suite 110
Red Bank, NJ 07701

Key Data/Switching Facilities

12 N 7th Street
Camden, NJ 08102

165 Halsey Street
Newark, NJ 07102

423 Washington Av
Pleasantville, NJ 08232

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