1. How can I pay my bill?
Our preferred payment method is by check. Please make the check out to Monmouth Telecom and mail it to:
Monmouth Telecom
10 Drs. James Parker Blvd.
Red Bank, NJ 07701
Please include your account number on your check.
If this poses a problem for you, please contact our Billing Department directly at: (732) 704-1000.
2. When is my payment due?
Payments must be made upon receipt of the invoice to avoid assessment of a late payment charge. If a payment is not received in our office by the last business day of the billing month, a Late Payment Fee of 1.5% will be calculated on the overdue amount (including any unpaid previously billed late payment charges) per month.
3. Why is my first bill higher than expected?
Your first invoice is prorated to include the length of time between your service start date and your first bill. Monmouth Telecom also employs a “bill ahead” policy, which entails that your bill will include the fixed charges for the upcoming month. All subsequent bills will reflect your monthly service and feature charges plus any extra usage.
4. I just added service/features and/or changed my service plan, and my bill is higher than expected – why?
These actions may cause a prorated charge to appear on your statement. Additional services and feature will be prorated by the day beginning on the first day of activation until the first full monthly billing cycle. Additionally, you will be billed one month in advance for your added service or feature. All subsequent bills will reflect your monthly service and feature charges plus any extra usage.
5. Why am I still receiving a bill from my previous carrier?
When you switch your service to Monmouth Telecom, you need to make arrangements to cancel service with your existing carrier. Failure to do so will result in bills from your previous carrier and Monmouth Telecom.
6. Why aren’t my individual phone calls on my invoice?
Invoices that are sent via mail do not include details. Your past three months’ detailed invoices can be viewed online and
Account Login. If you do not yet have an online account to view your bill please contact Customer Service at (732) 704-1000 to register.
If you wish to receive a detailed invoice in the mail, please call (732) 704-1000. Be advised that there is a $25 charge per paper bill.
7. How do I get a detailed bill?
Your past three months’ detailed invoices can be viewed securely online at
Account Login. If you do not yet have an online account to view your bill at, please contact Customer Service at (732) 704-1000 to register.
If you wish to receive a detailed invoice in the mail, please call (732) 704-1000. Be advised that there is a $25 charge per paper bill.
8. How do I view my bill online?
To view your bill securely online, go to
Account Login. If you do not yet have an online account to view your bill at, please contact Customer Service at (732) 704-1000 to register.
9. I want to stop receiving paper statements – what do I do?
Please contact Customer Service at (732) 704-1000.
10. How do I get a past invoice?
Your past three months’ invoices are available to be viewed securely online at
Account Login. If you would like a prior month, you can request the invoice by contacting Customer Service at (732) 704-1000. Please be advised that there is a $25 charge per requested bill.
11. Why don’t my invoice details exactly total my “Total Current Charges?”
The line item details are displayed to the nearest $0.01. Therefore, they will not exactly total to the “Total Current Charges.” “Total Current Charges” is the correct amount due to Monmouth Telecom.